Shipping & Payment:
Our boots are 100% genuine UGG Australia boots made by American Deckers Outdoor Corp. These ugg boots come from the unique original factory in China directly. It is direct sale, so after receiving your order and payment we will ship most in-stock items. We have paid all tax and duties etc. in advance. there are not any additional fees to pay other than the shipping cost. We use a secure courier service to make sure your order reach you safe and sound. A signature is always required on delivery, so you can order with confidence.
uggstore-eu.com is your choice for online shopping convenience from the brands you trust in europe. We offer two shipping options for international orders. Most orders would be shipped by EMS or Parcel Force, and will reach your hand in 7 to 9 business days, then the delivery charge is €16 for the first pair and please plus €4 for the following each pair. If you want a more fast shipping, you could choose shipped by Fedex, DHL, TNT and UPS, which will reach your hand in 2 to 4 business days, and the delivery charge is €30 for the first pair and please plus €6 for the following each pair. Business days are Monday - Friday excluding holidays, and on very rare occasions when we cannot, we will let you know.
We made sure that we have paid all tax and duties etc. in advance and you also have paid enough delivery charge. If express company or Customer office need you pay for them again, we believe the they have made a mistake. So please pay for them firstly to get your items, then please send us a email with a photo of the invoice to tell us how much you have paid. After that, we will refund you the same payment to make up for your loss.
Returns, Exchange and Refund:
We hope that you are happy with your Uggs. If you are not happy with your selection, online ugg boots retailer uggstore-eu.com offer a comprehensive return and exchange policy to you. Before you want to return goods, please notify us with your order number by email firstly before you send anything back. And we will give you more details about how to make a return or exchange, where should you send your return or exchange.
If you are not dissatisfied with your order when you receive them, you can send your uggs back to us, we will exchange for you or you will get refund within 30 days of the original shipment date. Products must be unworn and in the same condition in which you received them. And also please pay attention that when returning boots not because of quality problems or our mistakes, any costs associated with the return of items by you to us are your responsibility, including costs of you sending them back and we resend items to you, and if you want money back, then we will refunded with a deduction of shipping cost we sent boots to you.
Unfortunately, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. So please choose carefully when placing your order.
Thanks for your understanding and cooperation.
